Returns & Warranty Info
You are welcome to return or exchange any item within 30 days as long as the item is returned in new, unused, and resalable condition. Customers are responsible for return shipping charges. Returns will be refunded their entire cost minus original shipping and handling charges. Please see our page, Returns Frequently Asked Questions, for answers to commonly asked questions.
The easiest way to initiate a return for an item is to simply reply to your order confirmation email saying "I need to return this item". Your order confirmation email should have a subject similar to "Your eBay/Amazon/Website order 18000 has been shipped". If you can't find that email, you can reach us through our contact page with a description or SKU of the product and the email address you used to order under.
Product Different Than Described?
If your product arrived to you differently than described, please follow the procedure above but also include a brief description of the issue and include a photo or two if possible (photos are a huge help in diagnosing what happened). As our significant others will confirm, we're not perfect, but we're good at fixing our mistakes.
If you purchased a Norestar™, Komo Covers®, SupaFend®, or Solatron® product and it is under warranty, we will gladly assist you in submitting a warranty claim. Please reach us through our contact page with the subject line "Warranty Claim Request" and include in the email either the description or SKU of the product for which you wish to file a warranty claim. Also include either the delivery address and name you placed the order under or your order number. A staff member will respond with a warranty claim form within 48 hours.