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Returns Frequently Asked Questions

I purchased an item within 30 days and I no longer need it and would like to return it for a refund
You are welcome to return or exchange any item within 30 days as long as the item is returned in new, unused, and resalable condition. Customers are responsible for return shipping charges. Returns will be refunded their entire cost minus original shipping and handling charges.

Items purchased longer than 30 days ago cannot be returned unfortunately.

I received a manufacturer defective item.
Please provide us one or two pictures clearly showing the defect. Assuming the defect is clearly visible, we will provide a product exchange at no additional cost, including freight costs.

I received an item with missing parts
Missing parts must be reported within 7 days of the item being delivered. Please clearly describe the missing parts and include photographs if helpful.  We will do our best to ensure you get replacement parts.

I received an item that was damaged in transit
Please inspect your product immediately upon receiving it, ideally when it is delivered by the carrier. If the item is visibly damaged, refuse delivery.  If the carrier is not present, please contact us and describe the damage and take photographs if helpful. Once verified, we will replace the item(s). Items broken in transit must be reported to us within 7 days of the item being delivered otherwise no replacements can be given.

I received an item with missing parts and/or it was broken in transit and would like to return it
You are welcome to return your item under our normal return policy which means the customer is responsible for shipping costs. Unfortunately we have experienced abuse from customers purposely damaging items to avoid freight fees, so we will only give exchanges for items with broken parts and/or that are broken in transit.

My tracking number shows that an item was delivered but I did not receive it. Help!
In our experience, almost 100% of the time these packages show up. The most likely causes are: a family member has signed for an item and failed to tell the customer, the item was delivered to a neighbor (view the name the package was signed under), or the item was left in an odd location (behind fences are popular choices). Please examine all of these possibilities and contact us if you still have no luck.