Frequently Asked Questions
What forms of payment do you accept?
We accept Visa, MasterCard and PayPal. We can also accept all major credit cards through PayPal.
Do you allow for local pickup?
Most of our items are available for pickup from our warehouse in Blaine, WA (98230). Contact us beforehand regarding availability. You must purchase prior to picking your item up and 8.5% WA state sales tax will be applied.
Do you have a store I can come and view your items at?
We are an internet-exclusive company. One of the way we keep our costs so low is to not have an expensive store front. To compensate for this fact, we try to give you an abundance of information and photos for each item. The information you can receive from our product description is often more than you could get from viewing a boxed item in a store.
What currency are your prices listed in?
All prices are quoted in U.S. dollars.
What is your return policy?
100% Satisfaction Gauranteed! If you are not satisfied with your order, return it within 30 days less shipping and handling charges. If there is a manufacturer defect we will replace or refund the returned item including shipping costs once we have received it.
Do you ship to Canada and/or Internationally?
Yes. Residents outside of Canada or the U.S. please contact us for rates. Residents of Canada and the U.S. can receive a shipping quote instantly online when the checkout with your order.
How is my item shipped?
Items are normally shipping via UPS ground to the continental USA and USPS Priority to Alaska, Hawaii, Puerto Rico and Canada.
When can I expect to receive my item?
Items are normally shipped within 24 hours. Transit time is normally 1-6 business days.
North Star Marine Supplies values its customers and respects their privacy. We only collect customer information in an effort to improve your shopping experience and to communicate with you about our products, services, contests and promotions. We do not sell or rent your personal information to third parties.
How can I contact a sales representative?
You may contact a sales representative through telephone at 1-877-880-8981, through email (viist our contact us page), or by using our online chat feature.
If we have not yet shipped your order you may change or cancel your order free of charge. Please contact us immediately if you need to cancel or change your order. Please be aware that orders are normally shipped within 1 business day.
