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Frequently Asked Questions

What forms of payment do you accept?
We accept Visa, MasterCard and PayPal. We can also accept all major credit cards through PayPal.

Do you allow for local pickup?
Most of our items are available for pickup from our warehouse in Blaine, WA (98230). Contact us beforehand regarding availability. You must purchase prior to picking your item up and 8.5% WA state sales tax will be applied.

Do you have a store I can come and view your items at?
We are an internet-exclusive company. One of the way we keep our costs so low is to not have an expensive store front. To compensate for this fact, we try to give you an abundance of information and photos for each item. The information you can receive from our product description is often more than you could get from viewing a boxed item in a store.

I need xxx feet of line spliced to xxx feet of chain OR I need xxx feet of dock lines. Can you supply this?
Unfortunately not. All of our lines are prepackaged and precut and we do not do any custom sizes. This helps us keep our prices as low as they are.

I have XYZ boat and I am interested in your Bow Roller/Boat Ladder/Bimini/etc. Will it fit?
Unfortunately we do not have access to boat specific information (nor do any other retailers). So what you need to do is measure the dimensions of where you are mounting the product against the measurements provided on the product info sheet. Where we can help is if you need a specific dimension of the product we can often measure it for you.

I need such and such item OR I need such and such color, which I do not see listed on your website. Do you have it available?
Unfortunately not. Generally all of the items we have available are what you see listed on our website. If you have seen an item listed on our website previously the chances are it is out of stock. You may contact us regarding when it may be back in stock.

I see you have a Canadian mailing address. Are your items shipped from Canada or the U.S.?
We ship all of our items from the United States. However, most of our administrative staff is based in Vancouver, B.C. (sorry Canadians, no pickups are available in Vancouver). You can thank Globalism for this complicated state of affairs.

I'm a non-Washington resident and I would like to pick up an item at your Blaine warehouse. Do I have to pay tax?
If you are from Alaska, Colorado, Delaware, Montana, New Hampshire, or Oregon and can provide us a copy of your driver's license you will not have to pay sales tax on any purchases picked up in Blaine. All other state residents must pay tax unfortunately. See the official "Sales Tax Exemption for Nonresidents" policy.

What currency are your prices listed in?
All prices are quoted in U.S. dollars.

What is your return policy?
100% Satisfaction Guaranteed! If you are not satisfied with your order, return it within 30 days for a refund less shipping and handling charges. Please view our return policy for complete terms and conditions.

Do you ship to Canada and/or Internationally?
Yes. Residents outside of Canada or the U.S. please contact us for rates. Residents of Canada and the U.S. can receive a shipping quote instantly online when you checkout with your order.

How is my item shipped?
Items are normally shipping via UPS ground to the continental USA and USPS Priority to Alaska, Hawaii, Puerto Rico and Canada.

When can I expect to receive my item?
Items are normally shipped within 24 hours. Transit time is normally 1-6 business days.

How can I contact a sales representative?
You may contact a sales representative through telephone at 1-877-880-8981, through email (visit our contact us page), or by using our online chat feature.

Can I change my order or cancel it after I have placed it?
If we have not yet shipped your order you may change or cancel your order free of charge. Please contact us immediately if you need to cancel or change your order. Please be aware that orders are normally shipped within 1 business day.

If your order has been shipped and it was shipped via UPS we can recall it or have it redirected to a new address for a charge of $0.75/lbs (so a 10 lbs item being redirected will be charged $7.50). Other carriers do not offer the ability to have the package redirected.

I did not receive a tracking number. What do I do?
If you have not received a tracking number within 48 hours of ordering, please email us with the name and address of where your item was supposed to be sent to you and we will reforward you your tracking number.